SHIPPING PROTOCOL:

• We Try to Dispatch All Orders Received Monday to Friday inclusive before 2pm, the same day. Purchases made after 2pm Friday will be dispatched first thing Monday morning. We don’t dispatch any orders on Saturday or Sundays 
• MyCiggy ship all our products by Royal Mail OR A Professional courier service with an approximate delivery time of 2 – 3 days. 
• MyCiggy cannot take responsibility for items which are shipped successfully but fail to arrive due to the failings of the shipping company. Once an item has been successfully dispatched from MyCiggy, it is the responsibility of the respective shipping company to make the delivery.
• Our couriers don’t allow any claims for  “non-receipt”  to begin before 28 days have elapsed from the date of dispatch. 
• Any UK “non-receipt” problems should be given to the MyCiggy Customer Service Staff after a 5 day shipping time frame has passed, taking into account that we don't ship on Saturday or Sundays.
• On occasion professional couriers can let us down. MyCiggy Staff are nice people who will help you resolve any problems in a considered professional manner.

UK SHIPPING CHARGES:

WE NOW ONLY OFFER A FIXED RATE £3.99 UK SHIPPING SERVICE. THIS HELPS KEEP OUR PRICES LOW. FREE SHIPPING DOESNT EXIST RIGHT?!

ALL UK SHIPPING CAN TAKE 1 TO 3 DAYS FOR PURCHASES MONDAY TO THUSDAY BEFORE 2PM. ORDERS PLACED FRIDAY TO SUNDAY CAN TAKE SLIGHTLY LONGER AS WE DO NOT SHIP ON SATURDAY OR SUNDAY.

EUROPE (EU) & INTERNATIONAL SHIPPING CHARGES: 

**PLEASE NOTE** WE CANNOT SHIP TO SOME EU & INTERNATIONAL ADDRESSES 

IF YOU HAVE YOUR CREDIT CARD REJECTED, UNFORTUNATELY WE CANT DO BUSINESS

International Economy: (TRACKED Where Possible)

NO REFUND CLAIMS WILL BE AVAILABLE AS A RESULT OF NON-RECIEPT TO INTERNATIONAL ADDRESSES USING THE INTERNATIONAL ECONOMY SERVICE.

PLEASE CHECK IF RECEIVING E-CIGARETTES, E-LIQUID & ACCESSORIES BY POST OR COURIER TO YOUR OVERSEAS ADDRESS IS LEGAL IN YOUR COUNTRY

MYCIGGY ACCEPT NO RESPONSIBILITY FOR PARCELS POSTED AND NOT RECIEVED AS A RESULT OF CUSTOMS SEIZURES.

SHIPPING TIMES ARE WHOLLY DEPENDANT ON YOUR EU OR INTERNATIONAL ADDRESS

OUR INTERNATIONAL SHIPPING RATES ARE FAIR AND ARE DEPENDANT ON WHERE IN THE WORLD YOU ARE, AND THE SIZE AND WEIGHT OF YOUR PARCEL.

THIS SERVICE IS PERFORMED MANUALLY BY OUR STAFF FOR EACH INTERNATIONAL PARCEL DISPATCHED

SHIPPING CHARGES CAN BE CONFIRMED BY ENTERING YOUR COUNTRY, PROVINCE AND ZIP CODE, LOWER LEFT HAND SIDE, OF YOUR CART BEFORE YOU CHECK OUT AND PAY IN YOUR CHOSEN CURRENCY.

WE COLLECT AND PAY YOUR IMPORT DUTIES WHERE POSSIBLE AT CHECKOUT -  TO ENSURE A QUICK SMOOTH PARCEL JOURNEY